Jott™ - FAQ

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Q: I never received the registration email, what do I do?
A:The first step is to check your spam/junk mail folder. The registration email comes from notify@jott.com, so adding that address to your white list is always a good idea. If you are registering with a work or school email, the server might be filtering out the validation email before it reaches you. Try registering with a Hotmail, Yahoo!, or Gmail address, or check with your IT department and ask them to permit emails from notify@jott.com. If you're still not having any luck, please fill out a support form and we will send you a new one!
If you registered through the iPhone application, please click here.
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Q: I entered in my email address incorrectly when registering, what should I do?
A: From the website: If you entered the wrong email address, please fill out the registration form again.
From the iPhone app: Email validation is not required to complete registration. If you have not yet validated your phone, click "Go back to Registration", enter in the correct email address and click "next". If you already validated your phone, login at Jott.com and go to the Emails section of the My Account page. Add the correct email address and delete the invalid one.
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Q: I entered the wrong phone number when registering, what should I do?
A: From the website: Click the validation link in your email again, on the right side of your validation page, under "Trouble?" click, "Change my phone number" and enter in your correct phone number. If you no longer have the validation link, you can always start the registration process over again with your correct phone number.
From the iPhone app: Click "Go back to Registration", enter in the correct phone number and click "next".
If you are already a registered user and would like to change your phone number, please go here.
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Q: When I call Jott to validate my phone it does not ask me for my validation code. Why not?
A:If you are not asked for your validation code then we are not able to connect your caller ID with your registration record. This can happen for one of two reasons: you entered in your phone number incorrectly when registering (click here for instructions on how to change it), or we are not picking up your caller ID correctly.
If you're sure you entered your phone number correctly, and are not calling from Canada or a multiline system, make sure your caller ID is not blocked and try calling our alternate number 347-523-8843. If you are calling from a multiline system click here. If you are calling from Canada click here.
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Q: How do I validate my email if I registered through Jott for iPhone?
A: If you signed up for Jott when you downloaded the Jott for iPhone app, you'll first need to log on at Jott.com using your phone number and password you created when you downloaded the app. Click on the My Account page link in the upper right hand corner and then the Emails tab. There you will see your email and a link asking you to validate it. Click on that link and you'll be sent a validation email. If you do not receive the email, please fill out the support form and we'll send one to you!
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Q: Can I register for Jott from a phone that is part of a multiline system?
A: If every phone in your system sends out its correct and unique caller ID, then yes, it will work with Jott. If your multiline system has one or two core caller IDs it projects, it is recommended that you register with your mobilel phone or personal landline instead.
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Q: Can I register for Jott through the iPhone application if I am in Canada?
A: No, please sign up at www.jott.com before downloading Jott for iPhone, then login using your credentials once you are signed up. iPhone account validation is currently only working in the US due to text-messaging limitations.
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Q: When I click the registration link, I am not taken to the validation page, what is wrong?
A: If you have not already completed your registration, then your email client might be modifying the html in our email and making the link invalid.
Return to your validation email; below the clickable link you will find a URL that looks something like this: jott.com/register_final.aspx?r=2ad2435c-ce2f-4c3f-9aff-1454447ead7e &p=2065555555&v=mpfc1x
Cut and paste the entire URL from your email into your browser, the URL is not clickable, but will be valid if you cut and paste it.
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Q: I live outside of the US and Canada, can I use Jott?
A: You can only register for Jott with a US or Canadian telephone number.
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Q: How do I change my password?
A: First click the link to the My Account page that appears at the top of the Inbox page. From there, go to the Security section. You will see a link to "change my password". Enter your old password, your new password and the confirmation of your new password, click "Save" and you are good to go.
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Q: Can I change my email registered to my Jott account?
A:You sure can! Log on at Jott.com and go to the My Account page. Select the Emails tab and you will see options to add, delete or set an email address as your primary contact. You always need to have at least one email address registered with us, so if you are changing your email account, add the new one and set it to primary before you delete the old one.
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Q: Can I add a second email address to my account?
A: Yes. To add a new number to your account, login in at Jott.com and go to the My Account page. Click the Emails tab, then "add a new email address" and enter the address you wish to add. A validation email will then be sent to that address. Click the link in that validation email and you'll be all set.
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Q: Can I add an additional phone number to my existing Jott account?
A: Yes, add a new number to your account by logging in at Jott.com, going to the My Account page and then clicking the Phones tab. Click "add a new phone number" and enter the 10 digit number you wish to add. A 4-digit validation code will then appear; call 866-JOTT-123 or your local Canadian number from your new number and enter in the validation code.
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Q: How do I change my phone number?
A: Login to your account, go to the My Account page and click the Phones tab. Click "add a new phone number" and enter the 10 digit number you wish to add. A four digit validation code will then appear. Call 866-JOTT-123 or your local Canadian number from your new number and enter in the validation code. Once your phone is validated you will be able to set it to primary and delete your old number. If your number hasn't been validated, you cannot set it to primary. This will also change your Jott login to your new number.
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Q:What do I do if I changed my mobile provider?
A:If you have changed mobile providers but not phone numbers simply go to the Phones section of My Account and click "I changed my provider" then call 866-JOTT-123 or your local Canadian number to revalidate your phone. If you have changed your phone number please click here for instructions on how to do so.
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Q:Which mobile carriers can Jott send text messages to?
A: Jott can currently send texts to the following carriers in the U.S.:

Boost
Cellular
Centennial
Cincinnati Bell
Cingular
Cricket Communications
Dobson
Midwest Wirelesss
Nextel Communications
Sprint PCT-Mobile
Verizon
Virgin USA

Jott can currently send texts to the following carriers in Canada:

Fido
MTS
Rogers
SaskTel
Telus
Virgin

Q: How can I improve my transcriptions?
A: Please visit this learn more page.
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Q: What is PIN access for?
A: A little extra security. You can choose a four digit pin that you will need to enter every time you call Jott to hear your received Jott messages. This PIN is only used when you are listening to Jott messages by calling 866-JOTT-BOX. The PIN doesn't get in the way when creating Jott Notes.
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Q: How does Jott transcribe messages?
A: Please visit this how it works page.
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Q: How do I delete my Jott Account?
A: Please fill out a support form and request that your account be deleted. Be sure to provide your registered name, email address and phone number when you send in your request. Once we have received your request and deleted your account, you will receive an email confirmation that your account has been closed. Deleting your account is permanent; there is no way to reinstate your account once it has been deleted.
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Q: I am from Canada, why can't I create a Jott note when I call 1-866-JOTT-123?
A: Jott requires caller ID to know who is sending a Jott to what contact information. In an effort to protect your privacy, most Canadian mobile providers have blocked caller ID information from being passed to toll free numbers. This leaves the alternative of using local access numbers across the country, so that everyone can send Jott messages without having to pay long distance fees.

Below is the list of available Jott numbers in Canada. Find the number in your area code and program it to your speed dial today!

AURORA : +12898020110
CALGARY : +14037751288
EDMONTON : +17806287799
HALIFAX : +19024828120
HAMILTON : +19054819060
KITCHENER : +15199572711
LONDON : +15194889331
MARKHAM : +12898000110
MONTREAL : +15146670329
OTTAWA : +16136861502
QUEBEC CITY : +14189072209
SAINT JOHNS : +17097570047
SHERBROOKE : +18193401636
TORONTO : +16477245365
TORONTO : +14168001067
VANCOUVER : +16044841347
VANCOUVER : +17787868229
VICTORIA : +12509847093
WINDSOR : +15198000031
WINNIPEG : +12042728154

Q: Are there hotkeys I can use when I callJott?
A: When you hear "Who do you want to Jott?". You can press "1" to create a Jott Note, "2" to record your name, "4" to set a reminder and "6" to access Jott Feeds.
If you press "1" while recording a Jott, it makes the Jott an "instant Jott", the Jott will not be transcribed and will be sent out immediately. If you press any other key besides "1" when recording a Jott, it will end your recording.
When asked "Want a reminder?" you can press "1" for "yes" and "2" for "no".
Jott Feeds also has its own set of hot keys, click here to view them.
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Q: Does Jott have a mobile site?
A: We sure do, jott.com/mobile. It doesn't have all of the functionality of Jott.com, but is much easier to navigate on your mobile device and is perfect for viewing lists.
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Q: Which payment methods do you accept?
A: We currently accept credit cards.
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Q: Which credit cards do you accept?
A: We currently accept Visa, MasterCard and American Express.
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Q: Can I use a debit or check card?
A: Only if your debit/check card is also a Visa or MasterCard.
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Q: Is it safe to enter my card information online?
A: Our registration and account information are secured by SSL so that your information is always safe and not accessible to anyone on the web.
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Q: Why did my card authorization fail?
A: There are few reasons this may have occurred: your billing address does not match the address associated with the card, the card has expired, or you're the card was declined. Please make sure you have entered the correct billing information. If your card has expired or was declined, please try using a different card.
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Q: I have a promotional code, how do I use it?
A: You will be asked to enter your promotional code during the account registration process.
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Q: I'm having trouble redeeming my promotional code, what do I do?
A: Please fill out a support form and we'll help you.
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Q: If I cancel my plan half way through the month, do I have to pay for the entire month?
A: No, you don't. We will prorate the charge according to the days that month you had a Jott account.
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Q: How do I change Jott plans?
A: You can change your plan at any time by going to the Billing section of the My Account page. There you will see which plan you currently have selected and the option to change your plan.
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Q: How do I cancel my plan?
A: Please fill out a support form and we will cancel your account for you.
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Q: I signed up for automatic payments, which day of each month will I get charged?
A: You will be charged once every thirty days, starting from the day you signed up for a premium account.
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Q: How do I change my billing information?
A: You can change your billing information at any time in the Billing section of the My Account page. Click the "Billing Information" link at the top of the Billing section, enter your new information and save the changes.
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Q: How do I create a Jott Note?
A: From your mobile phone: Call 866-JOTT-123 or your local Canadian number, when asked "Who do you want to Jott?" reply with "Jott notes". After the beep record the message you would like transcribed into text. Remember to speak clearly and to avoid using slang for the best transcription quality.
From the website: Type your Jott Note in the text box at the top of your dashboard, or any list.
From the iPhone app: Tap anywhere to start recording and tap again to stop recording.
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Q: How do I move a note to a list?
A: From the website: Click the orange tab that appears when you mouse over the note and drag it to the list you'd like to add it to.
From Jott Express: Highlight the message you would like to move by clicking on it. Click the "Move to�" button from the top menu and then the list you would like to move that note to.
From Jott for iPhone: Tap the note you would like to move, then from the detail screen tap the move button (folder icon with arrow) and then the list you would like that note to move to.
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Q: How do I delete a note?
A: From the website: Click the "x" icon on the left of the note, this will send that note to the trash. To delete more than one note at time on a PC hold down the Control key and select all the notes you would like to delete, then click and drag those items to the trash icon in the bottom left of the screen. To delete more than one note a time on a Mac, hold down the Shift key and select all the notes you would like to delete, then click and drag those items to the trash icon in the bottom left of the screen.
From Jott Express: Mark the item complete by clicking the check icon and then click the "Clean Up" option in the menu bar, this will send that note to your trash. You can also highlight the note you would like to delete by clicking on it, or click on several notes to delete more than one at a time, and then choosing the Trash option from the "Move to�" drop down menu.
From Jott for iPhone: Take the note you would like to delete. From the Jott Detail screen, tap the trash icon.
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Q: Can I set a reminder for a note I've already created?
A: You sure can! From the website or Jott Express: Simply click the bell icon next to note you would like to add a reminder to. You will be prompted to enter which day and time you'd like to receive that reminder, as well as if you'd like to receive it as a text message and/or email.
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Q: How long can a Jott Note be?
A: That depends on which Jott plan you are using. For Jott Basic and Jott customers, voice-to-text notes can be up to 15 seconds long. For Jott Pro users, voice-to-text notes can be up to 30 seconds long. For pay-as-you-go customers, voice notes can be up to 60 seconds long.
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Q: Can I create a Jott Note via text message?
A: Yes, if you are on a major US mobile carrier, simply send a text message to 40101 with the word Jott followed by the note you'd like to add. For example: Jott buy milk at store. The formatting of the text is important, please follow it exactly.
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Q: Can I create a Jott Note from my email?
A: Yup! Simply send an email to jott@jott.com with the word Jott as the subject and the note you'd like to add in the body of the email. For example: Subject: Jott. Email body: Buy milk at the store.
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Q: Is there a keypad shortcut to create a Jott Note?
A: Yes there is. When you call the Jott number and are asked "Who do you want to Jott?" press the 1 key on your phone's keypad to go straight to creating a Jott Note.
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Q: I am signed up for a premium account but am not getting my notes in my email, what should I do?
A: The first step is to check your spam/junk folder if you have not already and then add notify@jott.com to the list of safe senders. If you are using a school or work email address, please check with your IT department to make sure they are not filtering out Jott emails as junk before they can reach you. Finally, if you are still not having any luck, fill out a support form and we'll investigate for you.
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Q: I am signed up for a premium account but am not receiving notes via text message, what should I do?
A: The first step is to make sure you have opted to receive text message receipts of the Jott Notes you create and Jott messages you send to others or Jott Links. Jott cannot send texts to every carrier (most major carriers are supported), please check this list to see if Jott can send texts to you. If you have selected that option and your carrier is supported, please fill out a support form and we can help figure out what may be going on.
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Q: How do I create a reminder?
A: From your phone: Call 866-JOTT-123 and say "Reminder" when asked "Who do you want to Jott?" You'll be prompted to select the time and day of that reminder and then state the subject of your reminder. Hang up when you're done and you'll receive an email and text message 15 minutes prior to the time your reminder was set for.
From the website: To set a reminder from the Jott.com website, click the bell icon next to the Jott note you'd like to add a reminder to. You will be prompted to select the day and time you'd like to receive the reminder, as well as if you'd like it as an email, text message, or both.
From Jott Express: To set a reminder from Jott Express, click the bell icon next to the Jott note you'd like to add a reminder to. You will be prompted to select the day and time you'd like to receive the reminder, as well as if you'd like it as an email, text message, or both.
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Q: Do I get reminders as text messages or emails?
A: If you create the reminder over the phone, you will receive the reminder as both an email and text message. If you created the reminder from the Jott website or Jott Express, you will receive the reminder in the locations you specified when you first created that reminder.
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Q: How do I opt out of receiving text message reminders?
A: There are two ways you can opt to not receive text message reminders:

Uncheck the text message box that appears in that specific note's reminder. You can do this by clicking on the bell icon next to that reminder on the Jott website or Jott Express, unchecking the text message box and saving the changes.
Reply to any text message you have received from Jott with STOP, but be very careful when you select this option, as you will no longer be able to receive ANY text message sent through the Jott service, including ones contacts may be trying to send you.

Q: Is there a keypad shortcut to create a reminder?
A: Yes there is. When you call Jott, press the 4 key on your phone's keypad to go straight to the reminder prompts.
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Q: My reminder came at the wrong time, what should I do?
A: Please note reminders are sent 15 minutes before the time you set them for. If you are receiving reminders at the wrong time, please check your time zone setting in the Profile section of My Account page. If you are modifying or setting reminders by going to Jott Express or Jott.com also make sure your computer's time zone is set correctly. If you are still having trouble, please fill out a support form and we will investigate for you.
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Q: Can I set a recurring reminder?
A: No, at the moment reminders are only available to set for one specific event, not for recurring events.
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Q: Can I set reminders to be sent to groups or contacts?
A: No, reminders can only be sent to yourself.
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Q: Is there a way to "snooze" my reminder?
A: Yup, just in case you need that reminder a little later, reply to the text message or email reminder you receive with Snooze, and we'll send another along in 15 minutes.
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Q: How do I create a list?
A: From the website: Login to your account and click the "Add list" button on the left hand side of the screen. Enter the name of your list and save it.
From Jott Express: Click the spoke icon to open the options drop down menu and choose "Add List". Enter the name of your list and click the "Ok" button.
From Jott for iPhone: From the "Notes" screen tap the Edit button and then the "Add List" button. Tap in the text field to bring up the keyboard and enter the name of your new list and save.

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Q: Can I add an item right to a list when I call Jott?
A: A: You sure can!
From your mobile phone: When you call Jott, reply with the name of the list you'd like to add a note to when asked "Who do you want to Jott".
From the iPhone app: Tap the list you'd like to add a note to and then the record icon. The note you record you will automatically be added to that list.
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Q: How do I delete a list?
A: From the Jott website: Click on the list you would like to delete and choose the "Delete List" option from the "More Options" drop down menu. You will be asked to confirm that you would like to delete this list and then all the contents of that list will be moved to the trash.
From Jott Express: Click the list you would like to delete and then choose the "Delete this list" option from the Options drop down menu.
From Jott for iPhone: Tap on the list you would like to delete and then the Edit button. Tap the "Delete List" option and confirm that you would like to delete that list. .
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Q:How many lists can I have?
A: As many as you need to stay organized, there is no limit.
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Q: Can I add an item to a list by text message?
A: You sure can! Send a text message to 40101 with the name of your list followed by the item you'd like to add to it. For example: Errands pick up dry cleaning. The formatting of the text is important, please follow it exactly.
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Q: Can I add an item to a list by email?
A: You sure can! Send an email to jott@jott.com with the name of the list you'd like to add an item to as the subject and the item itself as the body of the email. For example: Subject: Errands, Email body: Pick up dry cleaning.
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Q: Can I name a list anything I want to?
A: Yes you can. However, if you are a premium account customer (Jott, Jott Pro, or pay-as-you-go) and have added contacts to your account, be sure not to name a list the same name as a contact or this will confuse our voice recognition system.
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Q: How do I print my lists?
A: From website click on the list you'd like to print and then choose the "Send to Printer" option from the "More Options" drop down menu. At the moment you cannot print your lists from Jott Express.
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Q: How do I send a text message or email to a contact?
A: If you haven't already added contacts to your account, please follow the steps to do so here. Once contacts are added to your account, call Jott and say the name of the contact you'd like to send a message to when asked "Who do you want to Jott?". You must have a premium account to access this feature.
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Q: How do I add contacts?
A: Click on the "Add Contacts" section on the right hand side of the screen. From there you will see three ways you can add contacts: manually, import them from a web based email such as Hotmail or Gmail, or use a CSV file to import them from Outlook.
The contact information you provide for the person denotes where a Jott message will be sent- if you add just their phone number they will only get text messages, if you add just their email address they will receive just emails, if you add both they will receive an email and text message.
If you are importing contacts from your web based email service, be aware that they will not import mobile phone numbers, you will need to add them if you wish to send that person a text message.
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Q: What on earth is a CSV file?
A: A CSV file stands for Comma Separated Values and it is simply a spreadsheet with your data (contacts) in it. You can use a CSV file to upload your contacts to Jott. If you have never used a CSV file before, we recommend trying to import just a handful of contacts first, to make sure they show up in your Jott account the way you want them to (first and last name, email address, cell phone number). Click here to learn how to export your contacts to a CSV file from Outlook.
If you plan to use a CSV file to import your contacts from Gmail, make sure to select the option "Outlook's CSV format (for importing into Outlook or other applications)"
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Q: How do I delete a contact?
A: Click the Contacts section of the right hand column and then mouse over the name of the contact you'd like to delete. Click the trash icon that appears when you mouse over that contact. Your contact will then be moved to the trash and deleted from any groups.
To delete multiple contacts at once hold down your control key and click the contacts you would like to select (Shift+click on a Mac) then drag the contacts you have selected to the trash using the orange tab.
To delete all of your contacts go to your contact list and select "delete all contacts" under the "more options" menu.
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Q: How do I just email a contact?
A: The contact information you provide for the person specifies where a Jott message will be sent- if you add just their phone number they will only get text messages, if you add just their email address they will receive just emails, if you add both they will receive an email and text message. You can always edit a contact's information by clicking on that contact, just delete their phone number and save the changes to only send them emails.
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Q: How do I send just text messages to a contact?
A: The contact information you provide for the person denotes where a Jott message will be sent- if you add just their phone number they will only get text messages, if you add just their email address they will receive just emails, if you add both they will receive an email and text message. You can always edit a contact's information by clicking on that contact, just delete their email address and save the changes to only send them text messages.
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Q: I cannot get your voice recognition to understand a contact's name, what can I do?
A: Pronunciations of proper nouns like names vary greatly. To help with this, we've added a "Sounds Like" feature to contacts. To use this feature, click on the contact you are having trouble with. You'll see a "Sounds Like" text box where you can phonetically spell out how you pronounce that person's name. For instance, you can spell Andrea as And dree ah, or as Aan dre ah.
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Q: Can I send a contact a message from Jott Express?
A: Not at the moment. Jott Express is really a place to manage and create notes, there is no ability to send a contact a message from this desktop app.
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Q: Can I send a contact a message from Jott for iPhone?
A: Not at the moment. Jott for iPhone is really a place to manage and create notes, there is no ability to send a contact a message from this app.
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Q: How long can a message to a contact be?
A: That depends on which plan you have signed up for. If you are using Jott that message can be up to 15 seconds long. If you are using Jott Pro your message can be up to 30 seconds long. If you are using a pay-as-you-go option your message can be up to 60 seconds.
Remember when sending a text message that most carriers only permit 160 characters per message, anything over that will be delivered to your contact in more than one text message.
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Q: My contact isn't getting the text message, what's wrong?
A: If your contact is on a major US mobile carrier, the text will come from the short code 40101 (don't worry, as soon as they open the message it says the message is coming from you). Please be sure that your contact can receive texts from short codes and knows the Jott message will arrive from the number 40101.
If your contact is in Canada or on a smaller rural US carrier, the text will come from the email address nofity@jott.com. Please make sure your contact is able to receive text messages from email addresses. If neither of these are the case, and you are sure that you entered their phone number correctly in their contact information, fill out a support form and we'll investigate for you.
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Q: My contact isn't receiving the email, what's wrong?
A: This could be a few things- the first is to make sure that your contact has checked their spam/junk folder and added notify@jott.com to their safe list (don't worry, the email does appear to come from you, but for security reasons get sent from our standard address). If this isn't the case, and you are sure you have entered their correct email address in their contact information please fill out a support form and we can investigate for you.
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Q: Can I add a contact to my account by text message?
A: Yes you can! Send a text message to 40101 with Add Contact and the name of the contact followed by their phone and/or email address. For example: Add contact John Doe 2065555555 johndoe@jott.com. The formatting of the text is important, please follow it exactly.
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Q: Can I add a contact to my account via email?
A: Yes you can! Send an email to jott@jott.com with Add Contact as the subject line and the person's name, phone number and/or email in the body of the email. For example: Subject: Add Contact; Email body: John Doe 2065555555 johndoe@jott.com.
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Q: Can I retrieve contact information from my Jott account?
A: You sure can. To get contact information from your Jott account, send a text message to 40101 with Get Contact and then the name of the person. For example: Get contact John Doe. You can also send an email to jott@jott.com with Get Contact as the subject and the body of email containing only the contact's name.
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Q: How do I send a message to a group?
A: If you have a premium account (Jott, Jott Pro, pay-as-you-go) and haven't already created a group, follow the instructions on how to do that here. Once you have created a group, call 866-JOTT-123 and when asked "Who do you want to Jott?" reply with the name of that group. The message you record will be transcribed to text and sent to everyone in that group as an email and/or text message (depending on the contact information you provided for each person).
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Q: How do I create a group?
A: If you have a premium account (Jott, Jott Pro, pay-as-you-go) and haven't already added contacts, follow the instructions on how to do that here. Once you have added contact, click the "Add group" section of the right hand column. You'll be prompted to name your group and add the contacts on your Jott account you'd like to include in that group.
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Q: How do I delete a group?
A: Mouse over the Groups section of the right column and click on the group you would like to delete. From the "More Options" drop down menu select "Delete Group" and confirm that you would like that group deleted.
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Q: How many groups can I have?
A: As many as you'd like!
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Q: How many people can I have in a group?
A: There is no limit to the number of contacts you can have in one group.
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Q: How do I add a Jott Link?
A: Once you are logged on to your account, click the "Add Jott Links" box that appears in the right column. Click the "Add button next to the link you'd like and then follow the prompts to enter all the necessary information. You will only be able to add premium Jott Links if you have a Jott, Jott Pro, or pay-as-you-go account.
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Q: Why is my Blogger Jott Link not working?
A: The most common problem is the Blogger ID. The Blogger ID is not your Blogger login. Your Blogger ID can be found in the URL when you are managing your Blogger blog. For example: http://www.blogger.com/post.create.g?blogID=223344. In this example the blog ID is "223344".
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Q: Why are my Google Calendar events being added at the wrong time?
A: Most likely the time zone for that specific Google Calendar is off. To check this, please log on to your calendar and go to the Settings page. Once you are there, select the Calendars tab and choose the calendar (or calendars) that you are sending Jott messages to. About half way down all the calendar setting options you will see another time zone option.
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Q: Can I Jott to multiple Google Calendars?
A: Yes you can, but remember to name them differently when adding them so we know which calendar to add that Jott to.
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Q: am concerned about giving Jott my Google login information. How can I be sure it is safe?
A: Jott never actually gathers your login information. Google uses something called "Authentication Tokens". What this means is that you tell Google that you are ok with Jott accessing your calendar. You never give Jott your Google username or password. You only allow Jott to access to your account to make changes. You can, at any time, go to your Google account and change it to "deny" access.
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Q: Can I access Jott Links from Jott for iPhone?
A: No. Jott for iPhone is designed so you can quickly create and manage notes and lists on your phone, there are no messaging capabilities or Jott Links available from this app.
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Q: My Jotts to Wordpress are not going through, what is wrong?
A: If you are hosting your blog locally, provide the URL of where the xmlrpc.php file is located. For example, if the xmlrpc.php can be found at http://url/xmlrpc.php, enter http://url next to "Blog URL:". If you have any add-ons on your blog that might block Jott from posting, make sure you have either turned them off or added Jott to their white list.
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Q: How do I add an RSS feed to my account?
A: You can add any of the Featured Feeds we offer to your account by logging on to your account and clicking the "Add Feeds" button on the right hand side of your inbox. Click "Browse Feeds", found in the left column of the feeds page and select a category. Click "Add" next to the feed you would like on your account.

Add any other feed you like by selecting the "Add your own feed" option.
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Q: How do I access my feeds from my phone?
A: You call the same Jott number, 866-JOTT-123 (or your local Canadian number), and say "Jott Feeds" or press "6" when asked, "Who do you want to Jott?". You will then be asked "Which Feed?" and all you have to do is say the name of the feed you want to listen to.
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Q: Do I have to say the name of the feed every time I want to listen to it?
A: Nope, each feed has a unique number assigned to it. This number can be found next to the feed's name in "My Jott Feeds". It can be modified by clicking on the feed and changing the "phone hot key". Remember; don't assign the same number to two different feeds.
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Q: Does this use my mobile phone minutes?
A: Yes, it does. The time you spend on the phone listening to your RSS Feeds will count as minutes used in your mobile phone plan. Worried about using up all your minutes? Several mobile carriers now offer unlimited plans. If you are a T-Mobile customer, add the Jott alternate number, 347-523-8843, to your "myFaves". You'll have all the functionality of Jott available without using up your minutes.

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Q: How do I add a custom RSS feed to my account?
A: Click the "Add your own feed" button in the upper right hand corner of the "Browse Feeds" page and enter the following information:

Name = What you'd like to call the feed.
URL = The address of that feed.
Sounds Like= If the feed name is hard to pronounce, you can spell it out phonetically.
Phone Key= The number you assign so you can access the feed by pressing a key on your phone keypad
Read Description= Would you like to hear the description of the new post before you hear the entire thing?
Read Title = Would you like to hear the title?
Read Author= Would you like to hear the author of the post?

Q: How do I find the feed URL?
A: If you are using IE, right click on the RSS link for that feed and select "Properties". There you will see the "Address" or the URL of that feed.

If you are using FireFox and have Live Bookmarks set up, right click on the RSS Feed as it appears in your tool bar and choose the "Properties" option. There you will see a "Feed Location" text box containing the URL of that feed.
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Q: How do I download Jott Express?
A:To download Jott Express, first login to your account and then click the "Apps" link in the upper right hand corner and you'll be redirected to a page where you can download the application.
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Q: How do I move a note to a list in the Jott Express app?
A: Moving a note to a list in Jott Express is easy- just click on the note you'd like to move and you'll see a "Move to�" option appear in the menu. Choose the list you'd like to move that note to from the "Move to�" drop down menu.
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Q: Does Jott Express sync with my Jott for iPhone app?
A: Yes it does! All the notes you create on Jott Express will appear on your iPhone app, and all the notes you create from your iPhone app will appear in Jott Express. Both of these applications also sync with the Jott website.
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Q: Does Jott Express sync with the Jott website?
A: Yes it does! All the notes you create on Jott Express will also appear on the Jott website, and all the Jott notes you create on the website or over the phone will also appear in Jott Express.
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Q: Do I need to use a specific type of computer or internet browser?
A: Nope! You will need Adobe AIR on your computer to operate Jott Express, but don't worry- it's included in the download when you put Jott Express on your desktop. For more information on AIR, check out this post.
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Q: How do I uninstall Jott Express?
A: On a PC: from your Control Panel, choose Add or Remove programs. Click Jott Express from the list and then the "Remove" button.
On a mac: click and drag the Jott Express icon to the trash.
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Q: I get an error message during install (Can't open file - #2755), what do I do?
A: This problem may be caused by running the Jott for Outlook installer from an encrypted location or from a network drive. To check if the installer is encrypted: Right-click on the "Jott Add-in Setup.msi", then click Properties, then click Advanced, then uncheck "Encrypt contents to secure data". If the problem persists, please fill out a support form.
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Q: How do I add an appointment to my Outlook calendar?
A: Call Jott and say "Outlook Calendar." After you confirm, simply say the name of your appointment then follow the prompts to set the date and time. Your appointment will show up in Outlook just as if you had set it on your PC.
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Q: How do I draft an email with Jott for Outlook?
A: Call Jott and say "Outlook Drafts." After you confirm, simply say your message. An email will appear in your Outlook "Drafts" folder containing the text of the message you leave.
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Q: How do I create a task with Jott for Outlook?
A: Call Jott and say "Outlook Task." After you confirm, simply speak your task. Your new task will be added to your Outlook Tasks.
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Q: How do I uninstall Jott for Outlook?
A: From the Start menu, go to the Control Panel. Scroll down till you see Jott Outlook Add-in and then choose to remove that program.
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Q: My iPhone number is not registered to my Jott account. Can I still log into the app on my iPhone?
A: Yes, you can login to the iPhone app with your normal Jott login and password. You do not need to set up a new Jott account under your iPhone number nor do you need to add your iPhone number to your Jott account to use the app. If you would like to dial into Jott from your iPhone you will need to add the phone number to your account, please go here for instructions on how to do so.
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Q: How do I reset my password on Jott for iPhone?
A: At the moment, there is no way to reset your password from the iPhone application. If you have validated your email address, use the Forgot Password? link on the login page, and you will be sent an email of your new password. If you have not validated your eamil address use the same link and your password will be texted to you.
If you haven't validated your email and you would like to do so, go to the Emails section of My Account page and send yourself a validation link. If you are in the US, registered through the iPhone and have not validated your email address, and use the forgot password link, you will be texted your new password. If you do not want to validate your email and would like us to reset your password for you, please submit a support form requesting a new password. Everyone can change their password by going to the Security section of My Account page.
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Q: I'm in Canada and downloaded Jott for iPhone but cannot validate my phone. What should I do?
A: On-phone account validation is currently only working in the US due to text-messaging limitations. We are working to resolve this issue and thank you for your patience. In the meantime, please sign up at www.jott.com before downloading Jott for iPhone, and then login to the app.
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Q: How do I download the Jott for iPhone app?
A: The Jott for iPhone application is available from the Apple App Store on your iPhone.
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Q: Do I need a Jott account to use Jott for iPhone?
A: Yes, you do. If you already have one, you'll be prompted to enter your account information when you download Jott for iPhone. If you don't have an account, you'll be taken through a quick set of prompts where you'll enter your phone number and create a password. A text message will be sent to you with a validation code, simply reply to that text message with the code you are given and your account will be set when you return to the Jott for iPhone app.
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Q: Why do you need my phone number when I download the Jott for iPhone app?
A: We need your phone number for one simple reason- when you download the Jott for iPhone app and are new to Jott you'll need to create a Jott account. Jott accounts do require that you give us a phone number because we began as a service accessible via any phone at 866-JOTT-123. Your phone number is your username in effect. For now we've kept the iPhone app really focused on notes, but via our phone number you can create reminders, send hands-free texts and emails and use popular Jott Links like Twitter, Amazon and Google Calendar.
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Q:I did not receive the text message validation when registering for Jott for iPhone. How do I finish registering?
A: Please submit a support form explaining that you did not get the text and we'll email you your validation code. Then you'll just need to call Jott (866-JOTT-123) and key in or speak that code. You can also go to the Jott homepage and register online.
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Q: How do I create a list on Jott for iPhone?
A: From any of your lists, tap the 'Edit' button and then the New List icon. Enter the name of your list and tap 'Save'. That's it! A copy of this list will also appear on your www.Jott.com account so you'll always have a backup.
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Q: How do I delete the Jott for iPhone application?
A: You can delete the Jott for iPhone application in the same way you can delete any app off of the iPhone: Go to the home screen, press and hold on any icon, the icons will start to jiggle, an 'x' will appear over the application, click it and you will be asked if you want to delete it.
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Q: If I delete the iPhone application, will I lose the lists and Jott Notes I have on it?
A: No. All of your Jott Notes and lists will be available for viewing on the website, the iGoogle Gadget or on Jott Express.
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Q: Can I change the list that appears on the Jott for iPhone home screen?
A: Absolutely. From any screen, tap the More option on the bottom right of the menu, then tap the "Edit" button on the top right of the screen. Drag any of your lists to the menu at the bottom, and rearrange the icons in the order you'd like them. Once you've got your menu set the just to your liking, tap the "Done" button on the upper right hand of the screen. If the "More" option does not appear for you, that means you don't have enough lists to customize your bar yet, add another list and it will appear.
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Q: How long of a reply can I record with Jott for BlackBerry?
A: If you are using the Jott Pro plan, you can leave a reply that is up to 30 seconds in length. If you are using a pay-as-you-go option, you may leave a reply that is up to 60 seconds in length.
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Q: What BlackBerry models does Jott for BlackBerry work with?
A: Jott for BlackBerry works on the series 8800, 8300 (Curve), and 8100 (Pearl) model phones. At this time we do not support any other models.
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Q:Will Jott for BlackBerry work with my Bluetooth headset?
A: Yes, Jott for Blackberry works with most Bluetooth headsets. Once you are on the "Reply with Jott" application screen, just click on the BlackBerry button to set this option.
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Q: Will Jott for BlackBerry work with my company-issued BlackBerry?
A: It depends on what your company's download policies are. While many companies allow people to download additional applications to their BlackBerry devices, some do not. If you cannot download the application, please talk with someone in your IT department.
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Q: I thought I installed the Jott for BlackBerry application, but I cannot find it anywhere! Where is it?
A: Don't worry, it's there! The application only shows up when you click on the menu options in your BlackBerry's email application. Open up an email, click on the menu button and you should see "Reply with Jott" and "Reply All with Jott". Select one of those options and Jott for BlackBerry will start.
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Q: I successfully installed the application but don't see "Reply with Jott" from the BlackBerry email in the menu of options. What's wrong?
A: Your BlackBerry's application permissions for Jott for BlackBerry may not be set correctly. Select Options, Security Options and then Application Permissions. Next select - Jott for BlackBerry, press the BlackBerry button, select Edit Permissions, and make sure all three settings on that screen are set to ALLOW (i.e. Connections, Interactions, User Data are all set to ALLOW). You may need to restart the device after this change.
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Q: When I launch the application, an error message pops up- what's wrong?
A: Your BlackBerry's application permissions for Jott for BlackBerry may not be set correctly. Select Options, Security Options and then Application Permissions. Next select - Jott for BlackBerry, press the BlackBerry button, select Edit Permissions, and make sure all three settings on that screen are set to ALLOW (i.e. Connections, Interactions, User Data are all set to ALLOW). You may need to restart the device after this change.
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Q: It says "Internet access is not enabled" when I try and use Jott for BlackBerry, but I am online. What is going on here?
A: In some cases, the application cannot connect to the internet even though your browser can. In these cases, you should check if the APN (Access Point Name) is set correctly. For most BlackBerry handhelds, this setting can be found under 'Options', 'Advanced Options', then 'TCP' and set the appropriate APN for your carrier - you can find here.
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Q: When I select "Reply with Jott" from the BlackBerry email menu, I don't see anything happening. What's going on?
A: Your BlackBerry's application permissions for Jott for BlackBerry may not be set correctly. To change application permissions, select Options, then Security Options, and Application Permissions. Once you are there choose - Jott for Black Berry, press the BlackBerry button and select Edit Permissions. Make sure all three settings on that screen are set to ALLOW (i.e. Connections, Interactions, User Data). You might need to restart the device after this change.
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Q: Can I disable the voice promps on the Jott for BlackBerry app?
A: You sure can. Press the BlackBerry button when you are on the Reply with Jott screen. You will see an option to "Disable Voice Prompts".
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Q: How do I turn the speakerphone mode off on the Jott for BlackBerry app?
A: When you are on the "Reply with Jott" application screen, just click on the BlackBerry button to change this option.
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Q: When you say, "press any key to being recording", do you mean ANY key on my BlackBerry?
A: There are a couple of exceptions - the hang up button, the cancel or back button, the alt, shift and caps keys (by themselves). We find that it is easiest to use the space bar. Give it a try!
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Q: Why am I getting a copy of the email reply I created with the Jott for BlackBeery app?
A: We want you to see how the email looks, so we send you a copy. Think of it as the copy that you'd see in the sent items when you are not using "Reply with Jott".
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Q: How do I uninstall Jott for BlackBerry?
A: On your BlackBerry go to 'Options' and select 'Advance Options', then 'Applications'. You'll see Jott for BlackBerry there, select it and then choose the delete option from the menu.
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Q: When I try and login to Jott for BlackBerry I am returned to an empty login screen, what is wrong?
A: If you are not given any error messages, just routed back to an empty login screen, you will need to ensure the "emulation mode" on your device is set to BlackBerry, not openwave.
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Q: Which Jott Notes can I view in this gadget?
A: The Jott Gadget shows your most recently received active (not archived) Jott Notes. You can view the seven most recent Jott Notes to yourself, and the seven most recent Jott messages received from others.
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Q: My Gadget is not staying logged in, what shoudl I do?
A: Try deleting and reinstalling the gadget onto your iGoogle page. If this doesn't work, please submit a support form.
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Frequently Asked Questions

Registration

Account Basics

Billing

Jott Notes

Reminders

Lists

Messaging

Groups

Jott Links

Jott Feeds

Jott Express

Jott for Outlook

Jott for iPhone

Jott for BlackBerry

iGoogle Gadget

Can't find an answer to your question?